*HOW DO I GET THE KEY?*
- The front door is equipped with a state-of-the-art Schlage Encode keyless smart lock.
- The access code will be provided to you 24 hours prior to your arrival time.
- Access to the garden/backyard is exclusively through the kitchen.
*WHERE CAN I PARK?*
- A maximum of 2 sedan-sized vehicles is allowed (1 reserved spot in the garage and 1 in front of the house).
- The garage remote control is conveniently located near the garage door in the kitchen.
- Additional street parking is easily accessible nearby (refer to the last photo in the listing).
*IS THERE ANY SECURITY MEASURE AT YOUR PLACE?*
- There are no recording devices inside the house.
- There are 2 external Ring cameras actively recording/monitoring the outdoor area. There is no recording device in the interior of the house.
β 1 on the exterior side of the front door.
β 1 facing the garden/backyard.
*IS THERE ANY SAFETY MEASURE AT YOUR PLACE?*
- Smoke & carbon monoxide alarms throughout, inspected monthly.
- Fire Extinguisher is located within the kitchen.
- First-aid supplies are located within the kitchen.
### Please keep in mind that any attempt or evidence of tampering with security/safety systems will result in immediate cancellation and the forfeiture of any payments. We take the safety of our guests and neighbors very seriously. ###
*DO YOU WORK WITH THIRD-PARTY COMPANIES?*
- Our team specializes in handling bookings through third-party companies, such as temporary housing corporations and insurance companies.
- When inquiring, please disclose if you are a third-party booker and indicate whether you are an insurance company, housing agency, or corporate representative.
- Rates are negotiable for the right candidate
*WHAT IS THE CHECK-IN AND CHECK-OUT TIME?*
- Check-in is at 4 PM. Check-out is at 10 AM.
*CAN I CHECK IN EARLY OR CHECK OUT LATE?*
- Yes, with prior approval. Early check-in and/or late check-out depend on our booking schedule and seasonality. These may be complimentary or incur an additional fee. Please message us early for details, and weβll do our best to accommodate you.
*HOW DO I REACH OUT TO THE HOST?*
- Primary communication is through this platform's messaging system.
- Phone calls are available for urgent matters. Please keep in mind that this is not a hotel, so we can only provide immediate assistance within normal office hours from 9 AM to 5 PM EST.
- For any true emergency, please call 911.
*WHAT IS THE WIFI PASSWORD?*
- The network details will be provided in your check-in message.
*DO YOU ALLOW PETS?*
- We allow pets with prior approval from the host.
- A maximum of 2 pets is allowed.
- Please provide the type, breed, and weight of your pet, and confirm that your pet is house-trained.
- Pets must be attended to by guests at all times.
- Yard droppings need to be picked up afterward.
- Exception: Service animals with official documentation are allowed without a pet fee.
- Unauthorized pets will result in immediate cancellation without a refund and a $1000 fine.
*WHAT IS THE NEIGHBORHOOD LIKE?*
- The home is located in a safe, residential neighborhood. Please use common sense and be respectful of our neighbors during your stay, just as you would in your own hometown.
### It is essential that we do not receive complaints from the city in order to continue sharing our lovely home with you and future guests. ###
*CAN I HAVE PACKAGES SHIPPED TO THE PROPERTY?*
- For stays shorter than 30 days, please contact us before ordering any packages to be shipped to our address.
- For stays longer than 30 days, guests may have packages delivered directly to the property.
- Please note that our team is not responsible for accepting, receiving, or managing the contents of any packages.
- Please note that our team is not responsible for any packages delivered after you check out.
- We strongly recommend using Amazon Lockers or similar services for added security.
### While our home is in a very safe neighborhood, unattended packages may still go missing. We encourage guests to take standard precautions to ensure the safety of their deliveries. ###
*DO YOU PROVIDE ANY CONCIERGE SERVICE FOR MY STAY?*
- The house is cleaned and inspected prior to arrival and after departure by the cleaning crew as part of your booking.
- Additional cleaning services during your stay may be requested for an additional fee.
*DO YOU HAVE AN OUTDOOR SPEAKER SYSTEM? CAN I PLAY MUSIC OUTDOORS?*
- We do not have any amplified speaker systems outdoors due to noise complaints, but you are welcome to play music at a reasonable volume from your smart devices.
- Since we are located in a very peaceful neighborhood, we practice common quiet hours from 9 PM to 7 AM.
*CAN I SMOKE AT THE PROPERTY?*
- No smoking or vaping is allowed in our home or any indoor space. This applies to both tobacco and cannabis use.
- A violation will result in immediate cancellation without a refund and a $1000 additional cleaning fee. Please note that we have smoke-detecting devices indoors.
*CAN I ADJUST THE TEMPERATURE IN THE HOUSE?*
- Guests can adjust the temperature freely, but we kindly request that guests maintain a temperature between 73Β°F and 78Β°F to prevent overtaxing the AC system.
- Please note that if service is needed, our AC technician requires 24 hours' notice.
*ARE WATER AND ICE PROVIDED DURING THE STAY?*
- The fridge may or may not have a functioning water filter and ice maker. To ensure you always have access to water and ice, we provide a Brita pitcher and ice trays.
- For larger groups, we recommend purchasing additional ice from nearby stores, as our appliances are designed primarily for residential use and may not produce enough ice quickly.
*I HAVE FRIENDS (FAMILY) IN TOWN, CAN THEY VISIT ME DURING MY STAY?*
- No parties or visitors are allowed during your stay.
- Violations will result in immediate cancellation without a refund and a $1000 fine.
### Due to past instances involving unpermitted parties, we have implemented additional requirements for reservations near maximum guest capacity:
- Guests must have an overall 5.0 rating from previous reviews.
- For large group reservations, we do not accept guests who reside locally. ###
*CAN I BOOK FOR MORE THAN 28 DAYS?*
- Longer-term bookings are available with different scheduled fees and a rental contract. Please contact the host for details.
*CAN I CANCEL MY RESERVATION ANYTIME?*
- We recommend purchasing travel insurance to protect against unforeseen events that could impact your travel plans. Please take a moment to carefully read and understand our cancellation policy, as we strictly adhere to these policies without exception.